Cancellation and Refund Policy

To accept an offer you pay the task amount and Turkishbase's service fee through Stripe. The money is not passed to the tasker straight away; it is held until the task is complete. If the task is not done you get your money back, and if it is done the tasker gets paid.

If you have not yet accepted and paid for an offer, you can cancel your task from the task page at any time. You are not charged anything.

• To cancel a task you have paid for, email support@turkishbase.com with a link to the task. If the task has not been delivered, everything you paid (task amount and service fee) is refunded and the task is cancelled.
• If the tasker drops the task or does not deliver by the deadline, everything you paid is refunded.

When a task is delivered, you approve the delivery on the task page. Once you approve, the task is complete and the payment is released to the tasker. Approved tasks cannot be refunded.

If the delivery clearly does not match the task description (for example, the requested report or photos were never delivered), contact us before approving, within 7 days of delivery. We review the task description, messages and delivery note and hear from both sides. We then either refund everything you paid or complete the task and release the payment to the tasker.

If you neither approve nor report a problem within 7 days of delivery, we may complete the task and release the payment to the tasker.

Where a product is bought on your behalf, returning the product itself is subject to the selling shop's returns policy. This policy covers the payment you make through Turkishbase.

Refunds go back to the card or method you paid with. Once issued, a refund usually takes 5 to 10 business days to appear, depending on your bank.

Email support@turkishbase.com with a link to the task and a description of the problem. We aim to reply within 2 business days.

Please contact us before opening a chargeback with your bank; we can usually resolve things much faster.